


Priced for business users at home, including many features normally only provided in more expensive business packages
PRICES
CopperStream Office 500 - £19.99* per month
CopperStream Office 1000 - £23.99* per month
CopperStream Office 2000 - £28.99* per month
CopperStream Office MAX - £34.99* per month
One-off activation fee for lines without broadband - £40.00*
Migration from another ISP is free of charge.
Benefits
Always on, high speed, Internet access
Rate adaptive service for increased reliability (MAX only)
Faster upstream speeds
Real-time email retrieval
Uncapped quality service
Ability to plan budgets with fixed costs
Improved efficiency
Increased productivity
Reduced costs
Transfer to Griffin Internet for free
DETAILS
24 x 7 unlimited Internet access
Up to 500/1000/2000/8000Kb/s download speeds***
Up to 800Kb/s upload speed
Minimum throughput 40% of rated bandwidth (up to 2000Kb/s)
Unlimited email addresses
Reverse DNS entries
500MB web space
8 Static IP addresses (5 useable)
SMTP access for any domain name
High quality news group access
No port blocking
No proxy servers
Service guarantees available
Fully redundant network, multiple pops and peering
Dedicated account management
Dedicated technical support
Installation within 10** working days
During the first 10 days of service on ADSL MAX the line speed will regularly change, resetting the connection to the exchange every time. You may experience intermittent service during this period for that reason we are unable to report a fault. This is the MAX service settling down to achieve the best rate possible.
***Top speeds can vary significantly, in particular because of a user’s distance from their local exchange.
**Provisioning
Griffin guarantees that, providing you don’t have DACS on your line and there is capacity at the BT exchange, your broadband service will be installed and working within 10 working days (not including weekends and bank holidays). If we fail to meet this commitment we will refund your connection charge in full.
Enhanced Care
For only £10 per month Griffin will add Enhanced Care to your broadband line. We will guarantee to fix any Broadband fault within 1 working day and promise to keep you updated with progress at least every 2 hours. If we fail on this commitment we will refund you twice the downtime.
*All prices exclude VAT